A status page for property and lettings firms
Tenants and landlords expect to report repairs and book viewings online. When those systems are down, a public page says so and keeps the phones calmer.
What goes wrong for a lettings firm
Property is full of time-sensitive requests, and people are quick to assume they are being ignored.
- The repairs reporting portal is down, and tenants think their request was ignored.
- Online viewings booking fails, and leads go elsewhere.
- The phone system has a fault, and landlords cannot reach the office.
- Staff field the same questions across several branches.
How a status page helps a property firm
One public address that tenants, landlords and applicants can check before calling.
Components per service
List Repairs portal, Viewings booking, Tenant portal and Phone line. See how components work.
Incident updates
Say what is affected, and who to contact for urgent repairs in the meantime. See how incidents work.
Maintenance notices
Warn tenants before a portal upgrade or a planned move to a new system. See how maintenance works.
Your branding and domain
Use your logo and a domain such as status.yourfirm.co.uk.
Team roles
Let branch managers post updates, with an audit log of who changed what. See the team features.
Worked example: a repairs portal fault
A fictional lettings firm, Birchgate Homes, finds its repairs portal is rejecting submissions.
The office posts an incident
Repairs portal is set to Partial outage, with the office number and an out of hours contact for emergencies.
Tenants are pointed to it
The phone message and the website banner give the status page address.
The portal supplier fixes it
The office tests a submission and moves to Monitoring.
The team follows up
After resolving, staff check for any requests lost during the fault.
This is an illustration of how the features fit together, not a real customer story.
Frequently asked questions
Is it suitable for emergency repairs?
No. Keep a separate, tested route for emergencies. A status page is a notice, not an emergency line.
Can each branch have its own page?
Yes. Each page has its own plan, components and subscribers, and the Free plan is £0 per page.
Does it link to our property software?
No. There are no one-click integrations. Your developer can use the REST API if you want that.
