Scheduled maintenance notices customers can see
Planned downtime is far easier to accept when people have been told. Schedule it once and the page and the emails take care of the rest.
The trouble with unannounced maintenance
Even a quiet, necessary change looks like a fault if customers were not warned.
- Customers hit a closed service and assume it is broken.
- The notice goes out by email once and is forgotten by the day.
- Someone has to remember to mark things as down, and again to mark them as up.
- The page still says everything is fine while work is underway.
How Orbis Status handles planned work
You give it a start, an end and the components affected. It does the changes at the right time.
Start and end times
Schedule a window in advance, with a description of what is changing and why. See how maintenance works.
Automatic start and finish
Maintenance starts and completes by itself, so nobody has to remember to flip a switch.
Under maintenance status
Affected components show Under maintenance. This is not counted as downtime in the uptime figures. See how components work.
Subscriber emails
Subscribers are notified about scheduled maintenance, so it reaches people who do not check the page. See how subscribers work.
Visible on the page
Upcoming work appears on your status page ahead of time, and stays in the history afterwards.
Worked example: a Sunday database move
A fictional booking platform for yoga studios, Stretchly, needs two hours to move its database.
Schedule it a week ahead
The team sets a Sunday window from 2am to 4am and picks the Bookings and Payments components.
Subscribers are warned
Studios who subscribed get an email, so they can avoid taking late class bookings that night.
It starts by itself
At 2am the affected components change to Under maintenance with no one needing to log in.
It finishes by itself
At 4am maintenance completes and the components return to Operational.
This is an illustration of how the features fit together, not a real customer story.
Frequently asked questions
Does maintenance count as downtime?
No. In the 90-day uptime figures, Under maintenance is not counted as down.
What if the work runs over?
You can open an incident for the overrun and post updates in the usual way, so customers see what is happening.
Can I plan it ahead of time?
Yes. Maintenance is scheduled with a start and end time, and our guide to planning it covers what to include.
